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Diablo IPTV
Legal

Diablo IPTV Refund Policy

Last updated: October 30, 2026

This policy explains how refund requests for Diablo IPTV orders are reviewed. A subscription is digital access, delivered as login details, so whether a refund is possible depends on the status of your order and the reason for the request. Before you order, you can test the service with our 24-hour free trial, asked for on WhatsApp with no payment needed.

1. Before activation

If you contact us before your access has been activated or delivered, we check whether the order can still be cancelled. Where it can, and the payment hasn't already been irreversibly processed, the refund goes back to the original payment method.

2. After activation or delivery

Once your access has been activated or delivered, refund requests are reviewed case by case. Situations that can justify a review include:

  • a duplicate payment;
  • purchased access that never arrived after reasonable support attempts;
  • a verified account-level issue the support team can't resolve.

3. Situations that normally don't qualify

A refund is normally not given for:

  • a change of mind after activation;
  • a device or player you didn't check before buying;
  • problems with your own internet connection or home network;
  • fees charged by third-party apps (player apps are separate products, not part of the subscription);
  • a setup problem that support can correct;
  • not following the plan's usage conditions (see our terms of service).

4. Contact support first

If the problem is technical, message the team first so it can be diagnosed: many setup, login, buffering and player problems can be fixed without cancelling anything. Include your device, your player app, the exact symptom and what you've already tested. The checks by symptom in our setup guide are a good place to start.

5. How to request a refund

Message the team on WhatsApp through our contact page with:

  • the WhatsApp number or contact details used for the order;
  • the plan you bought;
  • the reason for your request;
  • any support history that's relevant.

Never send full payment-card details or passwords.

6. Approved refunds and timing

If a refund is approved, it is sent through the available payment route, or to the original payment method where that's supported. How long it takes to appear on your account depends on your bank or payment provider: processing times outside our systems are not under our control.

No auto-renewal

Every plan (Starter, Comfort, Premium and Pack 2 Codes) is one payment for a fixed term. Nothing renews automatically: to renew, you place a new order on WhatsApp. Prices are on our IPTV subscription page.

Your legal rights

This policy doesn't affect any consumer rights you have under the law where you live.

Questions about refunds

For a refund question or request, use our contact page to reach the team on WhatsApp.