Diablo IPTV: frequently asked questions

Diablo IPTV, also written Diablo IPTV PRO, is an IPTV subscription service for viewers across Canada, from Toronto, Montreal and Vancouver, and around the world: 115,000+ live channels and 120,000+ movies and series on demand (live TV, sport, movies and series), in HD, Full HD and 4K depending on the source and your device. You watch through a compatible player such as IPTV Smarters Pro, a separate third-party app.

IPTV is TV delivered over your internet connection. The ITU, the United Nations agency for telecommunications, defines it as "multimedia services such as television/video/audio/text/graphics/data delivered over IP-based networks". A player app opens the access details from your subscription; it has no channels of its own.

Source: ITU (International Telecommunication Union), “IPTV-JCA Terms of Reference”

Four plans, in euros, each paid once for its whole term: Starter (€39.99), Comfort (€49.99), Premium (€59.99) and Pack 2 Codes (€89.99). Starter, Comfort and Premium last 3, 6 or 12 months with one access code; Pack 2 Codes lasts 12 months with two separate codes.

Pack 2 Codes gives two separate access codes for 12 months, for two individual logins, at €89.99: about €3.75 per code per month, 25% less than 2 separate Premium plans.

Choose by how long you want access and whether you need one or two codes. Premium (12 months, €59.99) has the lowest price per month on one code, about €5, 62% less than renewing Starter for the same time. Starter (3 months, €39.99) keeps the first commitment small.

The same content on all four: 115,000+ live channels, 120,000+ movies and series on demand, HD, Full HD and 4K quality, Replay TV where the channel offers it, automatic channel updates and support on WhatsApp. Keep in mind that content, quality, replay and playback can depend on the source, your device, your player app and your internet connection.

Yes: a 24-hour IPTV free trial, asked for on WhatsApp, no payment needed. Tell the team your device and your player app, if you have one.

On WhatsApp: the button under each plan opens a chat with your order already written. The team confirms the plan and the payment options available for your order, confirmed by the team before you pay, then sends your access details: a username, password and server URL (Xtream Codes API), or an M3U playlist URL, on WhatsApp. There's no checkout and no account to create.

No. Every plan is one payment for a fixed term, with no recurring billing. To renew, you place a new order with the team on WhatsApp; if you don't, the plan simply ends.

If access hasn't been activated or delivered yet, the order may still be cancelled and refunded to the original payment method. After activation or delivery, requests are reviewed case by case, for example a duplicate payment, purchased access that never arrived after reasonable support attempts or a verified account-level issue the support team can't resolve. A refund is normally not given for a change of mind after activation, a device or player you didn't check before buying, problems with your own internet connection or home network, fees charged by third-party apps, a setup problem that support can correct or not following the plan's usage conditions. Contact support first for a technical problem; how long an approved refund takes to appear depends on your bank or payment provider.

No. Diablo IPTV is the IPTV subscription service. IPTV Smarters Pro is a separate third-party player; Diablo IPTV is not its developer, publisher or owner, and the player app is not part of the subscription. The player opens the access details from your plan.

No: the player app is not part of the subscription. You install a compatible player yourself, from the official source for your device.

It depends on your device and the login method the player supports. The setup guide starts from the device: Android phone or tablet, Android TV, Fire TV, Samsung Smart TV, iPhone, iPad and Apple TV, Windows, macOS and Web browser.

Yes, through a compatible player on Android phones and tablets, Android TV, Amazon Fire TV, Samsung Smart TV, iPhone and iPad, Apple TV, Windows PCs, Macs and a web browser. The player can differ from one platform to another.

Use another compatible player that supports the login format you were given, rather than an unverified download. Your Diablo IPTV access is separate from the player itself.

Start from the official Smarters Pro website, smarterspro.com, or your device's official store, and check the developer before installing. Don't assume an app includes a subscription because "Smarters" is in its name.

Install one compatible player for your device, then sign in with the access method sent with your plan, and let the first load finish. Diablo IPTV itself has no app to install.

Choose a compatible IPTV player available for your Fire TV. If Smarters Pro isn't available through your normal store, use a supported alternative rather than an unverified download, then sign in with your Diablo IPTV details.

In the login option of your player that matches what you received: a username, password and server URL (Xtream Codes API), or an M3U playlist URL. Don't paste a playlist URL into a username or password field, and never invent a server value.

Your access details: a username, password and server URL (Xtream Codes API), or an M3U playlist URL, sent on WhatsApp once the team has confirmed your plan and payment. Delivery is digital only: nothing is shipped.

Let the player finish loading channels, categories, movies and series, and guide data, then test several items before deciding something is wrong.

Plans come with one access code per plan, two with Pack 2 Codes: whether one code can be set up on another device depends on the plan, so ask the team before you count on it.

Test more than one channel first, then check the connection on the same device, compare Wi-Fi with an Ethernet cable where you can, and restart the router, the player and the device once. Don't reinstall before you know the problem is the app.

Confirm the login method, then copy the username, password and server URL (or playlist URL) exactly as sent, with no extra spaces. If the same details fail in another player too, ask the Diablo IPTV team on WhatsApp to check your access.

Guide (EPG) data can fail apart from playback. Refresh the guide or playlist data in the player, check the device's date, time and time zone, and compare another player before assuming the subscription is at fault.

If most content plays and only a few items fail, note those items and the time, and send them to the team on WhatsApp. That's different from a full login, app or network failure.

Try another channel or title and check whether you hear sound. Sound without a picture points to playback on that device: change one playback setting in the player, if it offers one, and retest.

No. Restart, retest, compare another item, network or device, and refresh or update the app first. Reinstall only once simpler checks point to the app itself.

On WhatsApp, our only contact channel, for the free trial, orders, renewals, setup and troubleshooting. The form on the contact page writes the message for you and opens WhatsApp.

Your device, your player app, the exact symptom or error text, when it started, and what you've already tested. Never send a password or full payment-card details.

If you've isolated the fault to the Smarters Pro app itself, use the app's official support route, through smarterspro.com. For your subscription, your access details or your account, contact Diablo IPTV on WhatsApp.

No. Don't publish, resell, transfer or share your access details beyond what your plan permits; Pack 2 Codes gives two separate codes for two logins. You must be 18 or older to use the service.

This site has no customer account. Its forms and buttons send nothing by themselves: they open WhatsApp in your browser with your message pre-filled, and nothing leaves until you send it.